Borderless

Last updated:  23 January 2026

Borderless (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with Thailand’s Personal Data Protection Act (PDPA).

This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with Borderless through our website, messaging channels, forms, or services.

Service Name: Borderless
Nature of Service: Expat-to-expat local support and lifestyle assistance platform
Operating Location: Thailand

Borderless connects visitors and expatriates with trusted local assistants for non-regulated, non-professional support services.

We may collect the following types of personal data:

• Full name
   
• Nationality
   
• Email address
   
• Phone number
   
• LINE ID or other messaging IDs
   

• Area of residence (city or district only)
   
• Service requests or inquiries
   
• Availability or preferences related to services
   
• Communication messages sent to us
   

⚠️ We do not intentionally collect sensitive personal data, such as:

• Passport numbers
   
• Visa or immigration documents
   
• Medical records
   
• Financial or banking information
   
• Biometric data
   

We collect and use personal data only for the following purposes:

• To respond to inquiries and requests
   
• To coordinate and deliver Borderless services
   
• To match users with suitable local assistants
   
• To communicate service-related updates
   
• To improve our services and user experience
   
• To meet legal or regulatory requirements (if applicable)
   

Your data will not be used for purposes beyond those stated without your consent.

We process personal data based on:

• Your consent, when you submit forms or contact us
   
• Contractual necessity, when data is required to provide services
   
• Legitimate interest, for internal operations and service improvement
   

You may withdraw your consent at any time.

• Personal data is stored in secure, company-controlled systems (e.g., Google Workspace, CRM systems).
   
• Access is limited to authorized personnel only.
   
• Reasonable administrative and technical measures are used to protect your data against unauthorized access, loss, or misuse.
   

Borderless does not sell or trade personal data.

We may share limited personal data only when necessary:

• With internal staff or assigned assistants for service coordination
   
• With service providers supporting our operations (e.g. booking or messaging systems), under confidentiality obligations
   
• When required by law or legal authorities
   

All data sharing is limited to the minimum necessary.

We retain personal data only as long as necessary to fulfill the purposes stated in this policy, unless a longer retention period is required by law.

You may request deletion of your personal data at any time.

Under Thailand’s PDPA, you have the right to:

• Access your personal data
   
• Request correction of inaccurate or incomplete data
   
• Withdraw your consent
   
• Request deletion or anonymization of your data
   
• Object to certain types of data processing
   

Requests can be made using the contact details below.

Borderless may use basic cookies or analytics tools to improve website performance and user experience.

You may control cookies through your browser settings.

Our website may contain links to third-party platforms. Borderless is not responsible for the privacy practices of external websites.

Borderless does not knowingly collect personal data from children under the age of 20 without parental or legal guardian consent.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

📧 Email: BorderlessThailand@gmail.com
📱 LINE Official Account: BorderlessThailand